Frequently Asked Questions
1
LOCATION OF THE ESTABLISHMENT AND TRANSPORTATION
The MIMOSAS SUITES BANÚS apartment complex is located on Avenida de Las Mimosas, 3. 29660 Marbella.
In case you want us to pick you up at the airport with our shuttle / transfer service, let us know and we will send you the corresponding transport form to fill in. If you need help completing it, please do not hesitate to contact us and we will be happy to assist you.
Our transfer service is a personalized service. Our driver will pick you up at the arrivals terminal holding a sign with your name and the MIMOSAS SUITES BANÚS logo, and then take you directly to MIMOSAS SUITES BANÚS, where you will be greeted by our staff.
In case you want us to pick you up at the airport with our shuttle / transfer service, let us know and we will send you the corresponding transport form to fill in. If you need help completing it, please do not hesitate to contact us and we will be happy to assist you.
Our transfer service is a personalized service. Our driver will pick you up at the arrivals terminal holding a sign with your name and the MIMOSAS SUITES BANÚS logo, and then take you directly to MIMOSAS SUITES BANÚS, where you will be greeted by our staff.
2
HOW TO GET TO MIMOSAS SUITES BANÚS?
The MIMOSAS SUITES BANÚS apartment complex is located on Avenida de Las Mimosas, 3. 29660 Marbella.
DIRECTIONS FROM THE MÁLAGA AIRPORT.
When you leave the airport, you should head west towards Algeciras. The road to take is the E-15 / A-7.
You must first pass Torremolinos, then Benalmádena and just BEFORE passing Fuengirola, you must TAKE THE AP-7 (NOT the one that goes along the coast). This road has a toll fee, but it is much faster and easier to get there. After driving about 15 minutes on the AP-7, you will reach the Calahonda toll station. Keep driving until you reach Marbella and once in Marbella, keep driving until you reach Puerto Banús. When you see El Corte Inglés on the left and the Plaza de Toros on the right, you will be about 200 meters from the Casino.
JUST after the Casino, take the exit and at the roundabout make a 180 degree turn and go back through the tunnel. Once you go through the tunnel, turn right and go 200 meters, then turn LEFT. Drive 250 meters and the first street on the RIGHT is Avenida de las Mimosas. MIMOSAS SUITES BANÚS is 100 meters on the RIGHT hand side, from where you can easily see the security door.
DIRECTIONS FROM THE MÁLAGA AIRPORT.
When you leave the airport, you should head west towards Algeciras. The road to take is the E-15 / A-7.
You must first pass Torremolinos, then Benalmádena and just BEFORE passing Fuengirola, you must TAKE THE AP-7 (NOT the one that goes along the coast). This road has a toll fee, but it is much faster and easier to get there. After driving about 15 minutes on the AP-7, you will reach the Calahonda toll station. Keep driving until you reach Marbella and once in Marbella, keep driving until you reach Puerto Banús. When you see El Corte Inglés on the left and the Plaza de Toros on the right, you will be about 200 meters from the Casino.
JUST after the Casino, take the exit and at the roundabout make a 180 degree turn and go back through the tunnel. Once you go through the tunnel, turn right and go 200 meters, then turn LEFT. Drive 250 meters and the first street on the RIGHT is Avenida de las Mimosas. MIMOSAS SUITES BANÚS is 100 meters on the RIGHT hand side, from where you can easily see the security door.
3
COORDINATES FOR YOUR GPS (DEGREES, MINUTES, SECONDS)
Latitude: 36 - 29 - 7.869
Longitude: 4 - 58 - 7.742
Longitude: 4 - 58 - 7.742
4
WHERE CAN I FIND THE NEAREST CAR RENTAL?
Our staff will be happy to help you and bring the car you need to MIMOSAS SUITES BANÚS.
5
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
The time of entry (check-in) is from 16:00 and the departure (check-out) is until 12:00.
6
WHAT HAPPENS IF I ARRIVE BEFORE 4:00 PM?
In case you arrive before 4:00 p.m. and your apartment is not ready for your entry (check-in), you can leave your bags with our staff and enjoy the facilities and the area until 4:00 p.m.
7
CAN I LEAVE THE ROOM LATER?
Yes of course. At MIMOSAS SUITES BANÚS we offer the option of checking out later (at 2:00 p.m.) for free as long as it is REQUESTED in advance and depending on AVAILABILITY. At MIMOSAS SUITES BANÚS we aim to satisfy the needs of our clients in the best possible way. In the event that it is not possible to check-out later, we provide you with the option of leaving your luggage with us for as long as necessary.
8
IS IT SAFE TO BOOK ONLINE (BY INTERNET)?
Absolutely. The entire credit / debit card payment process is done through an online bank payment system that ensures that the transaction is totally secure. Payment is accepted with MasterCard, Visa and American Express cards.
At MIMOSAS SUITES BANÚS we respect your privacy and do not reveal any of your personal data. In the Legal Notice section, this same information appears at the bottom of the page on each page of the document where you can check the registration and company data that comply with the LSSI, the Data Protection Law and the Privacy and Confidentiality Commitments, known as Organic Law 15/1999 of December 13, Protection of Personal Data, (LOPD).
At MIMOSAS SUITES BANÚS we respect your privacy and do not reveal any of your personal data. In the Legal Notice section, this same information appears at the bottom of the page on each page of the document where you can check the registration and company data that comply with the LSSI, the Data Protection Law and the Privacy and Confidentiality Commitments, known as Organic Law 15/1999 of December 13, Protection of Personal Data, (LOPD).
9
HOW CAN I CONTACT MIMOSAS SUITES BANÚS DIRECTLY?
You can call or write us at:
Phone number: +34 628 464 315
Email (email): reservas@mimosassuitesbanus.com
Phone number: +34 628 464 315
Email (email): reservas@mimosassuitesbanus.com
10
WHAT CAN I DO IF I AM LOST OR LATE?
If you are lost or delayed, please contact our customer service by calling this number +34 628 464 315
11
I HAVE MADE A BOOKING THROUGH THE WEBSITE, BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL
If you have not received a confirmation email after having made a reservation, please contact our Reservations Department by calling this number +34 628 464 315 or write an email to reservas@mimosassuitesbanus.com
12
ARE PETS ALLOWED IN MIMOSAS BANÚS SUITES?
For reasons of possible allergic reactions, pets are NOT allowed in MIMOSAS SUITES BANÚS, with the exception of service dogs (dogs trained to assist people with disabilities), as required by Spanish law.
13
DO YOU HAVE INTERNET ACCESS IN MIMOSAS BANÚS SUITES?
The apartments are fully equipped with Wi-Fi in all rooms with a 40 Mega fiber optic connection. This service is free. Our staff will provide it to you at the time of check-in. Each apartment has its own Wi-Fi connection, so other customers' data usage does not affect your data speed.
14
DO YOU HAVE EQUIPMENT FOR BABIES IN MIMOSAS SUITES BANÚS?
Yes, in MIMOSAS SUITES BANÚS our clients can have a limited number of cots and baby seats that you must request free of charge.
15
IS IT POSSIBLE TO PUT AN EXTRA BED IN THE ROOM?
Extra beds are only available for children. It is necessary to request this service in advance, and it will depend on AVAILABILITY. The price is € 25 per night.
16
IS THERE PARKING IN MIMOSAS BANÚS SUITES?
Yes, we have an underground car park, where you are assigned one parking space per reservation (included).
17
ARE THERE ROOMS WHERE YOU CAN SMOKE IN MIMOSAS BANÚS SUITES?
Smoking is NOT allowed in the apartments or in the public areas / common areas of MIMOSAS SUITES BANÚS.
18
IS MIMOSAS BANÚS SUITES WHEELCHAIR ACCESSIBLE?
It is very easy to access MIMOSAS SUITES BANÚS with a wheelchair, as the apartments and common areas have very wide corridors, elevators to all floors and areas with ramps. However, MIMOSAS SUITES BANÚS is NOT specifically adapted for wheelchairs.
19
WHO SHOULD I GO TO TO CLAIM LOST AND / OR FORGOTTEN OBJECTS?
Lost and / or forgotten objects can be claimed between 10 am and 7 pm every day, by contacting the general office with the telephone number +34 628 464 315. Our staff will communicate your complaint / claim to the corresponding department. Please, contact us by calling the phone number +34 628 464 315, or by writing an email to reservas@mimosassuitesbanus.com
20
WHAT ARE THE ADVANTAGES OF CONTACTING MIMOSAS SUITES BANÚS DIRECTLY TO MAKE A RESERVATION?
If you make a reservation by contacting us directly, we will be able to tailor our services to your needs in the best possible way and personalize this service.
21
IS IT POSSIBLE TO CHECK IN EARLY?
Sometimes it is possible to check in earlier, although this depends on availability and cannot be guaranteed, since it depends on the prior check out of your room. However, if you want to ensure that your room is ready for you as soon as you arrive, you can book the apartment the night before your arrival.
22
WHAT CHILDREN'S FACILITIES ARE OFFERED?
At MIMOSAS SUITES BANÚS we have an outdoor pool and an indoor pool with Jacuzzi.
23
DO YOU HAVE HAIRDRYERS IN THE ROOMS?
Hairdryers are available in all rooms.
24
HOW FAR IS THE NEAREST HOSPITAL FROM THE APARTMENTS?
Just 400 meters from MIMOSAS SUITES BANÚS is the International Hospital HC (High Care) Marbella, located on Calle Ventura del Mar nº 11, 29660 Marbella (Málaga) Spain.
25
WHERE IS THE NEAREST BANK OR FOREIGN EXCHANGE POINT?
The closest bank or currency exchange point is in Puerto Banús.
26
IS THERE ANY SHOPPING CENTER NEARBY MIMOSAS SUITES BANÚS, AND IF THERE IS, WHERE IS IT?
The El Corte Inglés Costa Marbella shopping center is located in Puerto Banús, which you can easily reach from the A-7. It is very easy to recognize, since it is a large glass building. Here you will find shops, restaurants, supermarkets, parking areas, etc.
27
WHAT DISTANCE FROM THE APARTMENTS ARE THE DOWNTOWN COMMERCIAL AREAS?
A short walk of approximately 12 minutes along the coastal promenade will get you to Puerto Banús, where all the best-known shops and brands are found, as well as restaurants, cafes, bars and other leisure activity centres.
28
WHERE IS THE NEAREST SUPERMARKET OR GROCERY STORE?
Galp gas station is the closest place to buy groceries (24/7)
Ctra. N-340 Km 173.5 Margin Right, 46950 Marbella, Málaga
Carrefour
Location Urbanization Cortijo Blanco, 0, 29670 San Pedro Alcántara, Málaga
El Corte Inglés Costa Marbella
CC Costa Marbella, Calle de Ramón Areces, s/n, 29660 Puerto Banús, Málaga
Supercor (Open on Sundays)
Av. Playas del Duque, 10, 29660 Marbella, Malaga
Ctra. N-340 Km 173.5 Margin Right, 46950 Marbella, Málaga
Carrefour
Location Urbanization Cortijo Blanco, 0, 29670 San Pedro Alcántara, Málaga
El Corte Inglés Costa Marbella
CC Costa Marbella, Calle de Ramón Areces, s/n, 29660 Puerto Banús, Málaga
Supercor (Open on Sundays)
Av. Playas del Duque, 10, 29660 Marbella, Malaga